“The service provider has based its small business and enterprise approach on the ‘four platforms’ concept (physical assets; IT and systems; products & services; cognitive) which drives its overall strategy. It realised earlier than most other global telcos that in order to offer transformative services to businesses, it needs to also digitally transform itself. And so there was a continued focus – which we have heard for the past five years – on demonstrating progress in terms of achieving what it terms an Open Digital Architecture.”

July 2019 Evan Kirchheimer Evan Kirchheimer Ovum

"Telefónica's Telco4Telco approach for wholesale customers offers a suite of digital services and platforms which support cloud, security, big data, and IoT. Meanwhile, TELEFONICA is aiming to transform into a digital platforms company and is virtualizing its networks ahead of the arrival of 5G, with the aim of harnessing technology such as artificial intelligence (AI) and blockchain".

April 2019 Joel Stradling Joel Stradling Global Data

“SD-WAN has revolutionized network service options with a network overlay, but the underlay of physical connectivity remains the WAN foundation. Even though enterprises continue to rely on Layer 3 MPLS IP VPN, networks now include a greater proportion of DIA and broadband connectivity. WAN managers have to balance budget priorities, IT requirements, and geographically diverse locations. As such, in selecting a service provider, they will regard competitive pricing, monitoring, and security features highest in vendor selection".

April 2019 Cynthia Sandoval Cynthia Sandoval Telegeography

“Telefónica is determined to show a commercial appetite for innovation and to establish a commercially differentiated business model. To do this, it is thinking right across its B2C and B2B services spectrum and has developed its thinking to always include both, in a way that is a bit ahead of other telcos.”

March 2019 David Molony David Molony Ovum

“Telefónica has billed itself as a partner for enterprise digitalization, and there are some early signs that it is building billion-euro revenue lines in B2B services that just less than a decade ago barely existed in their current form. The final measure of any digitalization effort is in top-line growth of revenues in new services. We see significant progress in IoT, Security and Cloud, which in sum are now delivering billions to the business. This is a sign that Telefónica’s customers increasingly trust it to deliver transformational services.”

March 2019 Evan Kirchheimer Evan Kirchheimer Ovum

“Ovum believes Telefónica is one of the few service providers that have faced forward when it comes to virtualizing, software-defining and automating its network to support new growth services. This internal transformation has an impact on its onward enterprise services, and its analytics capabilities through its LUCA division are an important resulting point of differentiation. The value of enterprise services lies in how a provider can improve or transform business process, or open up new revenue streams, for its customers. Its LUCA customers provide proof points of this progress”.

March 2019 Evan Kirchheimer Evan Kirchheimer Ovum

“Telefonica is embracing the power of digital transformation across the business spectrum from local community start-ups to multinational hotel services companies, with a consistent record of co-innovation with all of them.”

August 2017 David Molony David Molony Ovum

“By focusing their operations on things that customers value, CIOs in other industries can follow Telefónica’s steps and become digital innovators.”

Case Study: Telefónica Digitizes Its Operations In Service Of the Customer

Simplified And Automated Operations Drive Employee Engagement And Better Customer Experience

June 2017 Forrester

“Cloud has become a default platform for digital transformation. The industry's major battleground in 2017 will be how, from where and at what price cloud transformation services are delivered to customers. CSPs are also seeing Cloud and connectivity as the foundations for the digital transformations their customers are undertaking. We have long believed there is a need for an innovative approach to delivering on-demand network services from the telco sector, in the same way that the hyper-scalers are delivering compute and storage resources.”

January 2017 William Fellows William Fellows 451 Group

“Telefonica is steadily moving toward a model of continuous, agile service development and evolution, which is a sign that years of innovation initiatives and the reintegration of the digital business into the core of its enterprise and consumer offers are bearing fruit.”

January 2017 Evan Kirchheimer Evan Kirchheimer Ovum

“Over the last few years we’ve seen enterprises place an increasing importance on best-in-class regional services, with an emphasis on capillarity in priority geographies. We think service providers who can differentiate based on regional strengths will stand to profit from this shift in enterprise buying behavior”.

January 2017 Evan Kirchheimer Evan Kirchheimer Ovum

“Branch office SD-WAN and vCPE solutions are maturing, and provide new alternatives for enterprises to connect their sites to the WAN in a simplified, cost-effective and agile manner… The proliferation of cloud computing continues to transform traditional application architectures and traffic patterns, including a need for many enterprises to rearchitect their WANs.”

Gartner, Predicts 2017: Enterprise Networks and Network Services

November 2016 Gartner

"Telefonica remains for the third year running as one of the top providers of m2m solutions globally. Telefónica has been in the m2m and IoT business for over 15 years. This tenure has allowed it to build a strong pedigree and knowledge base in the segment."

m2m Communication Service Providers Benchmark 2016

September 2016 Matt Hatton Matt Hatton Machina Research

“Digital transformation initiatives and the dynamic threat landscape create a rapidly evolving set of challenges for enterprises. Delivering cyber security therefore demands a continuous process of technology updates and refreshes, which can be expensive to implement and difficult to manage. Innovation is key and Telefonica, through its ElevenPaths division, has a strong pedigree in bringing innovative solutions to market. The adoption of managed security services (MSS) is also an important enabler of cyber security capability that enterprises should consider seriously.”

August 2015 Duncan Brown Duncan Brown IDC

Telefonica’s recent investments in managed security including new service launches, engagement with strategic security vendors and increased staffing have boosted its position as a global MSSP. Its CyberSecurity, threat intelligence and SOC developments in the last year have also been key to its improving capability for a more proactive and comprehensive security portfolio.

June 2015 Mike Sapien Mike Sapien Ovum

“In Latin America, Telefonica is very strong among MNCs. The company is refreshing its MVAS portfolio in the SMB segment to capture the full growth potential”.

Enterprise mobile value added service strategies for MNOs in Latin America

April 2015 Daniel Ramos Daniel Ramos Pyramid Research

“Telefonica benefits from its global reach, with hosted videoconferencing services actively sold in many of the countries where it does business. Delivering a published SLA with its offering gives its service an advantage over those of its competitors’ hosted videoconferencing services that are not covered by an SLA.”

Hosted Videoconferencing Services: Market & Competitive Analysis

January 2015 Brian Riggs Brian Riggs Ovum

The company is a font of innovation, annually scoring as one of the leading telecom patent holder, which bodes well for the future development of new services...Telefónica has an extended portfolio of standardized global solutions. Telefónica's managed WAN/managed voice value proposition is well established in the MNC/large regional corporate space. The Global Solutions group is also witnessing growth of M2M within Latin America.

IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment

February 2014 Courtney Munroe, Melanie Posey Courtney Munroe, Melanie Posey IDC

Understanding customer needs: From a business perspective Telefónica shows an understanding of the issues facing CIOs… Overall, its approach to meeting MNC customer needs is focused rightly on solutions, not one-off products, and this approach is backed up by a pragmatic attitude to technology and service sourcing.

Telefónica Global Solutions Outlines its Global, MNC and 3rd Platform Aspirations

December 2013 James Eibisch, Melissa Fremeijer, IDC James Eibisch, Melissa Fremeijer, IDC IDC